Privacy Policy

MK TRAADIS recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.

This Privacy Policy sets out how MK TRAADIS uses and protects any information that you give MK TRAADIS when you use this Website www.superhugs.in or the MK TRAADIS mobile application or any other digital medium and other offline sources of our Company.

MK TRAADIS is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our Platform.

This Privacy Policy applies to current and former visitors to our Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. MK TRAADIS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

www.superhugs.in is a property of MK TRAADIS as mentioned in Terms and Conditions of Use.

Please read this Policy before using the Platform or submitting any personal information to us. This Policy is a part of and incorporated within, and is to be read along with, the Terms & Conditions of Use provided on www.superhugs.in .

DEFINITIONS

The terms "SuperHugs", "Company", "we", "us" and "our" refer to the company MK TRAADIS.

The term "Platform" refers to www.superhugs.in or the SuperHugs / MK TRAADIS mobile application or any other digital medium and other offline sources.

The terms "you" and "your" refer to the user of the www.superhugs.in.

The term "Group" means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

The term "Services" refers to any services offered by MK TRAADIS whether on the Platform or otherwise.

The term "Policy" refers to this Privacy Policy.

INFORMATION WE COLLECT FROM YOU

Contact information:

We might collect your Name, Email, Phone, Address.

Payment and billing information:

We might collect your billing name, billing address and payment method when you buy a product/service.

We NEVER collect your credit /debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card on our website. Credit/Debit card information will be obtained and processed by our online payment partner(s). Currently our on-line payment partner is Razorpay.

Information you post:

We collect information you post in a public space on our Platform or on a third-party social media site belonging to MK TRAADIS.

Usage and Preference Information:

We collect information as to how you interact with our Platform and / or Services, preferences expressed and settings chosen. Our Platform includes advertising services ("Ad Services"), which may collect user activity and browsing history within the Platform and across third-party sites and online services, including those sites and services that include our ad pixels ("Pixels"), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, MK TRAADIS cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on our Company Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services.

Transaction Information:

We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.

Demographic information:

We may collect demographic information about you, or any other information provided by you during the use of our Platform. We might collect this as a part of a survey also.

Other information:

If you use our Platform, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

WAYS OF COLLECTING INFORMATION

We collect information directly from you:

We collect information directly from you when you register on our Platform. We also collect information if you post a comment on our Platform or ask us a question through phone or email or any other source of communication.

We collect information from you passively:

We use tracking tools like Google Analytics, Google Webmaster, Google Cookies, Web Beacons for collecting information about your usage of our website.

We get information about you from third parties:

We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
When you sign in to our Platform with your SNS (social networking service) account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
If you are partner company, we may, additionally, receive feedback and rating from other users.

USE OF YOUR PERSONAL INFORMATION

We use information to contact you:

We might use the information you provide to contact you for confirmation of a purchase on our Platform or for other promotional purposes.

We use information to abide by the contracts:

We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.

We use information to respond to your requests or questions:

We might use your information to confirm your registration for rendering services we offer.

We use information to improve our products and services:

We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Platform / Services, what features they like, how they use them, etc.), improve the content and features of our Platform /Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. If you are a partner company, we may use the information to track the progress of your service to our customers.

We use information to look at site trends and customer interests:

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we may contact you by electronic means (e-mail or SMS or telephone) with information about these services.

We use information for security purposes:

We may use information to protect our company, our customers, or our Platform.

We use information for marketing purposes:

We might send you information about special promotions or offers. We might also tell you about new features or products or enroll you in our newsletter. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. We will do this only if you opt-in and agree to receive our promotional e-mails.

We use information to send you transactional communications:

We might send you emails or SMS about your account or purchase of our product.

We use information as otherwise permitted by law:

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyze the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD-PARTIES

We will share information with third parties who perform services on our behalf:

We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.
We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India.

We will share information with Advertisers and advertising networks:

We may work with third parties such as advertisers to serve advertisements on our Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
There is no option for the user to opt out of advertising on our Platform.

We will share information with our business partners:

This includes a third party who provide us various services like (but not limited to) courier companies / delivery partners. Our partners use the information we give them as described in their privacy policies.
While you place a request to order through our Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to the vendors in a similar manner as if you had made a goods/products order directly with the vendors. If you provide a mobile phone number, we may send you text messages regarding the order’s delivery status.

We will share information with Other Users:

If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.

We may share information if we think we have to in order to comply with the law or to protect ourselves:

We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

Obligated under the applicable laws or in good faith to respond to court orders and processes.
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party.
Under a duty to disclose or share your personal data in order to enforce our Terms & Conditions of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Platform and / or Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

We may share information for Internal Use or may share it with any successor to all or part of our business:

For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our "Group" (as defined above) or affiliates for our internal business purposes.

We may share your information for reasons not described in this policy:

We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.

YOUR CONSENT

By using our Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access our Platform.

Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files, or other technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
Ensure our Platform is secure and safe to use.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We may use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings.

By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and/or analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our Platform and use our Services, as well as when you visit other online sites and services.

Checking Your Cookies

Important:

The information contained in these paragraphs under the Sub-Heading “Checking Your Cookies” is not legal advice and is only meant to inform and help our users. This information can change and may also become obsolete if the owners / developers of these browsers change their settings and/or software.

You can check which cookies are used by each business solution, third-party app or third-party integration using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies.

Tip:

Make sure you're viewing your site in incognito mode so that your browser doesn't detect irrelevant cookies.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

DATA SECURITY PRECAUTIONS

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://www.wix.com . The privacy policy adopted by wix are detailed in https://www.wix.com/about/privacy .

In the event you have questions or concerns about the security measures adopted by Wix, you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organisations, whose contact details are available in their privacy policy.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of our Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via electronic devices and/or via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your account on our Platform with anyone.

Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

"Force Majeure Event" shall mean any event that is beyond the reasonable control of our Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security, malware attack and encryption, etc.

Email OPT-OUT

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email to superhugs.care@gmail.com.

It may take about 30 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and/or SMS about your orders / purchases.

THIRD PARTY SITES

Our Platform may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. We shall not be responsible for and have no control over the practices and content of any website accessed using the links contained on our Platform. Read the privacy policy of other websites carefully as this Policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites.

This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below:

Name: Ms. Komal
Address: 47, 1st Floor, Mukherjee Nagar (West)
Email Address: superhugs.care@gmail.com

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's Terms & Conditions of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and as mentioned under our Terms & Conditions of Use.

QUERIES

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at superhugs.care@gmail.com

Privacy Policy

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Checking Your Cookies